The Birthday Times

Shipping Policy

Effective Date: 23 April 2026

Welcome — we want receiving your special order to be as joyful as giving it. This Shipping Policy explains how we process, ship, track, and handle deliveries for orders placed at The Birthday Herald. If anything below is unclear, email us at orders@thebirthdaytimes.com.au and we’ll help promptly.

 

1. Processing time

• Framed prints and custom printed items: typically processed within 2 business day after payment is processed.
• If we anticipate any delay (high demand, supply issues, or customization complexity) we will notify you by email as soon as possible. 

 

2. Shipping methods & carriers

• We use Australia Post (Express Post and standard services) and trusted courier partners to deliver orders across Australia.
• The shipping method used for your order and the estimated delivery timeframe will be shown at checkout and in your order confirmation. 

 

3. Shipping charges

• We offer free shipping Australia-wide on all orders.
• If you choose an upgraded or expedited carrier option (where available), any additional cost will be shown at checkout and charged to you. 

 

4. Delivery time estimates

• Delivery estimates depend on your location and the chosen shipping service. Estimates provided at checkout and on our site are indicative only.
• External factors — such as severe weather, public holidays, customs clearance (for international shipments, if applicable), or carrier delays — may affect delivery times. We make every reasonable effort to meet estimated delivery windows but cannot guarantee exact arrival dates. 

 

5. Order tracking

• Once your order ships, we will email you a dispatch confirmation that includes the carrier and tracking number.
• Use the tracking number to follow your parcel on the carrier’s website. If you don’t receive a tracking email within 48 hours of expected dispatch, contact us at orders@thebirthdaytimes.com.au. 

 

6. Address accuracy & changes

• Please ensure the shipping address, recipient name, and contact number you provide at checkout are correct. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses.
• If you need to change the delivery address, contact us immediately. We will attempt to update the address if the order has not yet shipped, but we cannot guarantee changes once dispatch has occurred. 

 

7. Delivery attempts & missed deliveries

• Orders will be delivered to the address provided at checkout.
• If you are not available at the time of delivery, the carrier may leave the parcel in a safe place, leave a card with pick-up information, or take it to a local post office or depot for collection — as per the carrier’s policy.
• Please follow the carrier’s instructions for redelivery or collection. 

 

8. Lost, damaged or incorrect items

• Inspect your items as soon as they arrive. If your order is lost in transit, damaged, or incorrect, contact us within 7 days of delivery (or within a reasonable time for non-delivery) at info@thebirthdayherald.com.au with:
  • Your order number
  • A brief description of the problem
  • Photos of any damaged items and packaging (if applicable)
• We will investigate with the carrier and, where appropriate, arrange a replacement, repair, or refund. Resolution timelines depend on carrier investigations, but we will keep you informed. 

 

9. Order cancellations & custom items

• Because many of our items are made-to-order or personalized, orders cannot be cancelled or changed after digital proof approval and printing has begun.
• If you need to cancel before proof approval or before production starts, contact us immediately; we will do our best to accommodate your request. 

 

10. International shipping (if available)

• If you request international delivery, additional shipping charges, customs duties, taxes, and import fees may apply and are the responsibility of the recipient.
• International delivery times vary widely; we will provide available estimates at checkout but cannot guarantee customs clearance timing. 

 

11. Contact us

• Questions about shipping, lost or damaged parcels, or special delivery requests: email orders@thebirthdaytimes.com.au
• Please include your order number and as much detail as possible so we can help quickly. 

 

Thank you for choosing The Birthday Times — we take care to get your celebrations delivered safely and on time.